The threat actor, however, quickly began to expand the scope. Notably, following the initial campaign, we witnessed a steady flow of connections from the actor's malicious infrastructure to Zoho infrastructure beginning on Oct. 21 and continuing through Nov. 9. The actors accessed archives.manageengine[.]com and download.manageengine[.]com. Browsing to the first site presents visitors with a form they can submit to request access to older versions of ManageEngine software.
Figure 1. Screenshot of archives.manageengine[.]comGiven this pattern of activity, we believe the actor may have used this portal to request older vulnerable versions of software in order to develop working exploits for known CVEs. Four days after this activity began, on Oct. 25, we observed the first reconnaissance activity against a U.S. financial organization running a vulnerable version of ManageEngine ServiceDesk Plus. In the days that followed, we observed similar activity across six other organizations, with exploitation against one U.S. defense organization and one tech organization beginning as early as Nov. 3.
The import/sync process of your SDP data can fail sometimes, due to a variety of reasons. And hence you may receive such mails occasionally. No worries. Please mail to the ServiceDesk Plus's support team (firstname.lastname@example.org). They will look into it immediately and get back to you taking the required corrective action.
Specifically, C:\Program Files\ManageEngine\ServiceDesk\conf\Asset\servicedesk.xml contains a "Script Restricted words" GlobalConfig element designed to restrict words allowed in the command. See below.
InvGate Service Desk's knowledge management system includes all the features offered by the other two platforms, plus additional ones such as multilingual support and integration with the ticketing system.
The last item on the list is integrations. ServiceNow integrates with a variety of tools, including remote desktop support products, authentication software, and productivity tools. ManageEngine offers native integrations with other ManageEngine apps to manage networks, applications, desktops, and advanced service desk analytics. And InvGate Service Desk will also give you native integrations with tools such as Microsoft Teams and Zapier, plus a free API with which you can connect all the software already part of your business.
ManageEngine ServiceDesk Plus integrates help desk requests and assets for managing organizations' IT effectively. It helps to implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages. For more information about ManageEngine ServiceDesk Plus, visit www.manageengine.com/servicedeskplus.
ManageEngine is the leading provider of cost-effective enterprise IT management software and the only one making the 90-10 promise - to provide 90 percent of the capabilities offered by the Big 4 at just 10 percent of the price. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform. ManageEngine products are easy to install, setup and use, and offer extensive support, consultation and training. More than 50,000 organizations in 200 countries, from different verticals, industries and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of Zoho Corp. For more information on ManageEngine, please visit www.manageengine.com. 2b1af7f3a8